This page details the state of user-facing campus technology and the status of technology upgrade projects.
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Note |
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IT SUPPORT If you are aware of an issue, especially with classroom technology, email itsupport@pccc.edu to ensure the IT team is aware. If you cannot reach anyone by phone, leave a voice mail to auto-create a support request. Include:
If there is no support ticket in our system, it will not get attention. |
The podiums in Academic Hall classrooms rely on virtual desktop computers that have limited support for USB flash drives.
Workaround: Access files through OneDrive via web browser.The programming of podium A/V controllers in PAC, WAC, HH, and FH upgraded classrooms is incomplete (scheduled for completion this winter).
Workaround: Remote controls are required for cameras and display devices.The new PCCC wireless networks are secure and require a PCCC or guest account to connect. This creates inconvenience for some cohorts of users, most notably continuing education students.
Solution: The IT office creates custom wireless logon credentials for these user cohorts upon request (email: itsupport@pccc.edu).Some audio-visual components in recently upgraded classrooms are failing as the rooms see heavy technology use. Common component failures include USB extension cables or display adapters. They are small, easily replaceable components, but their failure can be highly disruptive. This is not uncommon for recently upgraded rooms, and the failure rate sharply declines after the “burn in” phase.
Solution: IT has stocked replacement parts in anticipation of these failures and ordered extra replacement components as inventory has diminished. Supply chain issues have introduced some delays, especially for more complex parts that may have malfunctioned.The scaling out of technology across almost all classrooms and campuses significantly increased the amount of management and support required by the IT department, yet the support staff has not grown.
Solutions:
1. The IT department is trying to hire additional part-time staff to increase coverage and reduce response times. Finding IT talent is difficult in the current market.
2. Academic Affairs has grown the course navigators program to assist faculty that are new to teaching in concurrent classrooms.
3. The Distance Learning department and Center for Teaching and Learning have provided professional development opportunities to assist faculty in becoming more comfortable with the concurrent classroom technology.
4. The IT department is updating instructions on all podiums.
Employee Computing:
Moving to Office 365 and Office 2019 in special use cases
Manage laptops and physical desktops from the cloud
Require all employees to bring laptops on campus to update (an IT representative will contact you to schedule an update if we do not see your laptop on the new monitoring system)
Classroom Technology
In the 2021 - 2022 time frame, the technology in many classrooms was upgraded using federal funding. Classrooms allocated for concurrent class usage also received additional technology to support interaction with remote students.
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LOCATION | STATUS | NOTES AND KNOWN ISSUES | ||||||||||||||||
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Wanaque Academic Center |
| Podium media controllers require reprogramming. Temporary remote controls used for cameras and display devices. | ||||||||||||||||
Passaic Academic Center |
| Podium media controllers require reprogramming. Temporary remote controls used for cameras and display devices. | ||||||||||||||||
Public Safety Academy |
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Paterson - Memorial Hall |
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Paterson - Hamilton Hall |
| Podium media controllers require reprogramming. Temporary remote controls used for cameras and display devices. | ||||||||||||||||
Paterson - Academic Hall |
| Scheduled for winter break 2022. Podiums still use VDI. Instructors should logon with their PCCC account. Access files and presentations via OneDrive if USB flash drives are not supported. | ||||||||||||||||
Paterson - Founders Hall |
| Podium media controllers require reprogramming. Temporary remote controls used for cameras and display devices. | ||||||||||||||||
Paterson - Community Tech. Center |
| Equipment ordered. Implementation TBD. Some classrooms functional, but most offline in preparation for upgrades. | ||||||||||||||||
Paterson - Zendell Hall |
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Paterson - Church St. |
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Paterson - 126 Broadway |
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PCCC provides two wireless networks at the Paterson, Wanaque, Passaic, and Wayne campus locations.
PCCC_SECURED - for all users with a PCCC account
PCCC_GUEST - for guests to campus
The wireless networks support up to Wi-Fi 6 (or 802.11ax) connectivity.
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