The Information Technology Guide is designed to assist you throughout your onboarding journey. It provides links to important resources intended to simplify your training experience.
Resource Type | Useful Links | Description |
|---|---|---|
Support Resources | Provides information and resources for prospective and current students, faculty and staff including application procedures, class registration, transcript requests, financial aid and payment/billing services. Offers links to library resources (frequently asked questions) and assistance with navigating and troubleshooting online learning platforms such as Blackboard, Zoom, and Echo360. The IT knowledge base covers a wide range of topics including account management, network connectivity, cybersecurity, communication tools, device support, software applications, online learning resources, AV support, and professional services, ensuring comprehensive guidance for all IT-related needs. | |
IT Policies | Outlines the rules and guidelines for how you can responsibly use PCCC's computer systems, networks, and data, ensuring legal, ethical, and secure practices. | |
Training Resources | End User How-Tos is a collection of articles that provides step by step instructions for using various applications such as Colleague, Informer, TracCloud and Etrieve (Softdocs) Articles provide comprehensive guidelines and instructions for managing passwords, accessing and using PCCC’s IT services and resources, including remote access, email management, and reporting issues, ensuring secure and efficient use of the college’s technology infrastructure. |