Security verification versus password reset authentication

Security info methods are used for both two-factor security verification and for password reset. However, not all methods can be used for both.

Method

Used for

Authenticator app

Two-factor verification and password reset authentication.

Text messages

Two-factor verification and password reset authentication.

Phone calls

Two-factor verification and password reset authentication.

Security key

Two-factor verification and password reset authentication.

Email account

Password reset authentication only. You'll need to choose a different method for two-factor verification.

Security questions

Password reset authentication only. You'll need to choose a different method for two-factor verification.