Unlock your PCCC Account

Your PCCC account may be temporarily blocked due to unusual sign-in activity that we noticed. We understand that getting your account blocked can be frustrating, but we also want to protect you from fraud or abuse. Below are the step-by-step instructions on how to unlock your account.


  1. Go to https://aka.ms/sspr to unlock your account.

  2. Enter your PCCC Account Username in the space under “Email or Username”.

    • ex: user@students.pccc.edu, user@adjuncts.pccc.edu, user@pccc.edu

  3. In the space below the picture of letters and numbers, enter the characters in the picture you are provided.

    1. To hear the characters out loud, click the audio button ( image-20240619-190418.png ) next to the picture.

    2. To get a new set of characters, click the refresh button ( image-20240619-190428.png ).

  1. On the next page, select “I know my password, but still can’t sign in” and then click “Next”.


  2. On the next page, for “verification step 1”, choose the verification method you would like to use to verify your account in the left panel.

  3. Follow the directions on the right panel. Be sure you have access to the method you select.

  4. After verifying your account, you will get a confirmation page stating that “Your account has been unlocked”. You should be able to access your PCCC account now.