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Get help remotely with Quick Assist in Windows 10



PCCC Tech Support will not ask you to initiate a Quick Assist when calling you, They will require you to call back the technical support hotline (973) 684-6464 Option #2  and request the technician you are working with.  This is to ensure you are working with a PCCC Technician,

Computers can sometimes present perplexing issues. Though you may not be a computer whiz yourself, odds are you know a friend, coworker, or family member who is. Quick Assist allows them to connect to your computer remotely, letting them take control to help fix the problem.

What is Quick Assist in Windows 10?


Where can I find Quick Assist?

Type Type Quick Assist into  into the Windows search box on the taskbar and select it to open. You’ll see two different options, Get assistance and  and Give assistance, and you can use the one that applies to you.


How does Quick Assist work?


How do I get assistance using Quick Assist?

Select Select Get assistance and  and enter the code from your helper into the text box titled Code from assistant.


Select Select Share screen.


How do I give assistance using Quick Assist?

The person providing assistance must sign in with a Microsoft account. If you don’t have one, you can sign up for a free free Microsoft account using  using Quick Assist. Quick assist will prompt you to select an account or to to create one.

After you’ve signed in, select select Give assistance, then generate a code and communicate it to the person needing assistance. 


What to expect when getting help using Quick Assist

Once your helper begins the remote session, you’ll see a Share your screen permission  permission request with your helper’s name.

Shut down any non-essential applications and remove any private data you don’t want your helper to see, then click click Allow


When your remote session is in progress, you’ll see a slight yellow border around the edge of your desktop, along with a Quick Assist icon  icon at the top of your screen. You may see the mouse pointer on your screen move as your helper controls your computer. 


When you’ve finished your remote session, your helper will need to end the session. When your helper no longer has control of your computer, you’ll see a Screen sharing has ended message message.


Don’t feel alone next time you run into a problem in Windows. Connect to your trusted helper regardless of the distance between you!

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