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Go to https://aka.ms/sspr to unlock your account
Type in your PCCC Account Username (ex: user@students.pccc.edu, user@adjuncts.pccc.edu, user@pccc.edu)
enter the characters in the picture you are provided.
Select “I know my password, but still can’t sign int” in” and click next
Choose a method to verify and verify your account
Your account should be unlocked
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