Unlocking your Account - PCCC Account Self-Service - Students, Faculty, and Staff

This article will assist users in unlocking their College account.


Protect your account password. Do not share it, even with IT personnel. Never give it out over the phone. Be extremely suspicious of e-mail links related to account changes.

The recommended way to manage your account and password changes is to open a web browser and manually type in https://newweb.pccc.edu/password-self-service/ into the web address barverify you are in the secure College website then change your account though the College’s account self service.

Step-by-step guide


This process will only work if you have set up a security question.  If you have not set up a security question please contact IT Services.

  1. Open a web browser (Chrome, Firefox, Safari, or Edge)
  2. In the address bar type https://newweb.pccc.edu/password-self-service/
  3. Verify you are in the Official College Portal Page
  4. Select Option #4 "Unlock my Account"
  5. Follow the instructions to unlock your account

PCCC Technology Support

E-mail: itsupport@pccc.edu

Phone: (973) 684-6464 Option #2

Support services are available to students, faculty and staff via e-mail and limited phone service. All voice messages left will be responded to.

Please leave the following information in your messages to ensure we can get in touch with you:

  • Call back phone number

  • College e-mail address

  • First name

  • Last name

  • Brief description of your request or issue