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Setup your voice mail greeting

If you are going to be out of the office, it is important to update your voice mail greeting. The following instructions walk you through connecting to the Cisco voice mail system to update your voice mail greetings.

When setting a temporary greeting, consider letting callers know when you will be back in the office or who (and what number) to call in your absence.


  1. Dial your work phone number
  2. Once it goes to your voice mail, press the * key
  3. Enter your ID (extension) followed by the # key
  4. Enter in your PIN number followed by the # key
  5. Once you hear, "You have ...", press 4, which will take you to the setup menu
  6. Follow the audio instructions to change your greetings

Access your voice mail messages

You may check your voice mail messages in your e-mail Inbox or by calling in to your PCCC phone number from any phone.

Access your messages via e-mail

  1. Open your e-mail client (e.g., Microsoft Outlook) or access your e-mail through a web browser at https://outlook.com and select "Login"
  2. Voice mail messages will appear in your Inbox
  3. Open the e-mail and click the play button to listen to the message

Access your messages via phone

  1. Dial your office number

  2. Once it goes to your voicemail press the * key

  3. Enter your ID (extension) followed by the # key

  4. Enter your pin number followed by the # key

Forwarding your office line to another number

Sometimes you may be away from your desk, but still need to receive and answer calls to your desk phone. The following instructions show how to forward calls to another phone number.

To forward all incoming calls to another number:

  • Press the CFwdALL soft key. You will hear a confirmation beep.



  • Dial the number to which you want to forward all your calls. Dial the number exactly as if you were placing a call to that number.
    Remember to include the locally required prefix number.
    For example, to forward calls to (973) 684-6800, you would enter "919736846800"
  • Confirm that the phone display has updated to show that calls will be forwarded.

Ensure your target phone number (e.g., personal cell phone) has an appropriate voicemail greeting should you not answer in time.

If you need to change your forwarding options from off campus

Contact PCCC Technology Support

E-mail: itsupport@pccc.edu

Phone: (973) 684-6464 Option #2

Support services are available to students, faculty and staff via e-mail and limited phone service. All voice messages left will be responded to.

Please leave the following information in your messages to ensure we can get in touch with you:

  • Call back phone number

  • College e-mail address

  • First name

  • Last name

  • Brief description of your request or issue

To cancel all forwarding, press the CFwdALL soft key.



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